Return & Refund Policy
We want you to like your handmade items. If you're not satisfied, here's how we handle returns:
Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused and in original packaging.
- Custom or personalized items are non-refundable unless damaged.
How to Start a Return
- Email us at billynamync1@franklinscrafts.com with your order number.
- We’ll send you a return authorization and instructions.
- Ship the item back using a trackable method.
Refunds
Once we receive your item, we’ll inspect it and notify you of the status. Approved refunds will be processed to your original payment method within 5–7 business days.
Need Help?
Reach out anytime at support@franklinscrafts.com. We're happy to assist!